Customer Service

Shipping & Delivery
So El Paso will ship anywhere within the U.S. We use U.S.P.S. and Federal Express.
We also offer delivery within the El Paso City limits for a fee of $11.

Privacy & Security
We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Please see our Privacy Policy for additional information.

Returns & Placements

Return Policy/COVID-19 Update

As of May 15, 2020 in order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. 

We will not be accepting returns of any merchandise until further notice. 

Once a product has left the store, we cannot accept it back and
give a refund, exchange or store credit.

Thank you for your understanding!

If you would like to inquire about your order, please email us at or give us a call at (915) 777-0803.

Payment & Pricing
So El Paso Web Store accepts the following credit cards for orders: Visa, Master Card, American Express and Discover Card.

Wholesale Inquires
We do not currently take wholesale orders online via this website, however, we do have wholesale pricing.

If you are a wholesale customer looking to buy So El Paso products, call or email us.

By Phone: (915) 777-0803
By Email:

Already a So El Paso Wholesale Customer, and you need to reach us?
Call (915) 777-0803.

Updating Account Information
If you need to update your account information, please send an email to: