Return Policy

Returns
Unfortunately, we cannot accept returns of opened items. If, for any reason, you are unsatisfied with your purchase, please reach out to us within 15 days so that we may replace your item.

Gift cards are non-returnable and non-refundable.

To complete your return, we require a receipt or proof of purchase.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, broken in shipping or damaged. Please send us an email at shop@soelpaso.com to let us know your specific issue.

Shipping
To return your product for a refund, please mail your product to: So El Paso 1057 Doniphan Park Circle, Suite H, El Paso, Texas 79922

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Call 915-777-0803 for more information